Technical Support

As Duru Agro Food Machinery, we sustain after-sales support without interruption, starting from the day the machine goes into operation. Our 7/24 phone line, on-site crew and spare-part depot are designed so that your facility runs the line without stops.

Phone and Remote Support

Call 0 530 233 66 72 with the fault symptom, the machine's identification and an operational note. In the remote session, feeding, adjustment and electrical checks are run step by step; the cause is identified in most cases right here.

Field Service

For faults that cannot be resolved remotely, a field crew is dispatched to Gaziantep and nearby provinces.
After service, the machine is tested and the delivery note is recorded.
In urgent cases, part and assembly operations are planned in the same trip.

Spare Parts

Wear parts such as belts, motors, gear reducers, bearings, seals and sensors are kept in stock. A facility stock of frequently used parts is recommended; this minimizes waiting time.